CommuChat
An AI front desk that never sleeps — and knows when to call a human.
MedicalMet connects directly to CommuChat, an AI chatbot platform that answers your patients around the clock. When a patient messages your clinic, the AI books, reschedules, and confirms appointments straight into MedicalMet, answers common questions, and handles customer service on its own — across text, voice notes, images, screenshots, and PDF attachments. When something falls outside what the AI can handle, it triggers human takeover and alerts the right staff, leaving them a short context note so they pick up without the patient repeating themselves. You connect CommuChat, run a short setup wizard, feed it your clinic's information (service menus, price lists, FAQs as PDFs or notes), refine its replies with a simple prompt, and go live. On an existing, verified WhatsApp number you can be live the same day; a brand-new number takes a few days for Meta to verify. Choose Co-Existence and your team keeps replying from the WhatsApp Business app while CommuChat runs on the same number — with multiple staff answering patients together from one shared inbox.
What gets synced
Here's what flows between MedicalMet and CommuChat.
Appointment bookings, reschedules, and confirmations captured by the AI flow into MedicalMet
The AI answers patient questions and customer-service requests 24/7 on WhatsApp
Voice notes, images, screenshots, PDFs, and any file a patient sends are read and replied to
Human takeover alerts notify the right staff whenever the AI cannot handle a request
Connects via the WhatsApp Business API, with Co-Existence keeping your WhatsApp Business app working on the same number
Why clinics choose CommuChat
Let an AI chatbot handle patient bookings, reschedules, and questions on WhatsApp 24/7 — text, voice notes, images, or PDFs — and hand over to your staff the moment a human is needed.
A 24/7 AI Front Desk
Patients get instant answers and can book, reschedule, or confirm appointments at any hour — nights, weekends, and public holidays included. No missed message, no lost booking.
Understands Every Message Type
Patients rarely type neatly — they send voice notes, photos of referral letters, screenshots, and PDFs. The AI processes them all and replies, so nothing gets lost and no one has to chase the patient for a typed version.
Smart Human Takeover
When a request is sensitive or beyond the AI's scope, it hands the conversation to your team and alerts the right staff — so patients never hit a dead end and nothing important slips through.
Your Team, Still in the Loop
With Co-Existence setup, your staff keep using the WhatsApp Business app on the same number while CommuChat runs alongside — no number change, no disruption — and multiple team members can reply to patients from one shared inbox.
Fewer No-Shows, Lighter Front Desk
After-hours booking and instant reminders cut no-shows, and the AI resolves the bulk of routine patient questions on its own — so your front desk spends less time on the phone and more time with patients in the clinic.
Built for Malaysian Clinics
CommuChat operates as a data processor under Malaysia's PDPA, with encrypted credentials, role-based staff access, and configurable retention — so patient conversations stay handled the way a clinic needs.
How to get started
Connect CommuChat in minutes, not months.
Connect CommuChat
Link CommuChat to your clinic WhatsApp through a short setup wizard. Connect via the WhatsApp Business API — choose Co-Existence and your WhatsApp Business app keeps working on the same number as normal.
Teach the AI Your Clinic
Upload your service and price lists, FAQs, and clinic policies as PDFs or notes, then refine the chatbot with a simple prompt so it answers in your clinic’s voice.
Go Live
Switch the chatbot on and it starts serving patients — booking, answering, and escalating to your staff via human takeover whenever needed. On an already-verified WhatsApp number you can go live the same day; a new number takes a few days for Meta to approve.
Related features
CommuChat integrates seamlessly with these MedicalMet modules.
Related integrations
Ready to connect CommuChat?
Schedule a free demo and see how MedicalMet integrates with CommuChat to streamline your clinic operations.
No credit card required. Free 30-day trial after demo.