Customer Support

Yes, it is possible to import data into MedicalMet from another practice management system, like Cliniko! The best way to do it depends on the data you want to import.

MedicalMet can mass transfer/import patient demographics, products, billable items, and any other contact lists you might have. You’ll need the data from your current system in a .csv file (spreadsheet format)–our support team can definitely help you to make sure the files are MedicalMet-ready!

Information such as invoicing history, treatment notes, and historical or upcoming appointments can either be manually re-created (we recommend this for forthcoming appointments and outstanding balances/account credits), or you can use our file attachments section for each patient to hold the data (we recommend this for treatment notes).

All imports require a CSV spreadsheet file (short for Comma Separated Values; this is a fairly common format of spreadsheet!). The order of information in the spreadsheet doesn’t matter, but you’ll need to have headings on each column so you can match up the data. If your columns don’t have headings, feel free to add a row and type “First Name”, “Email Address”, and whatever else you like at the top of each column. An example of a CSV file would look something like this:

Many systems will export to an Excel file. You can easily convert an Excel file to a CSV by opening it in Excel, then selecting “Save as…” and choosing the file type “.csv”.

Yes! Your MedicalMet trial is exactly the same as the full version, so if you decide to keep using MedicalMet after your trial ends your account will stay the same with all your data.

If you decide not to continue after your trial, we can guarantee your data will remain with us for 12 months after your cancellation date.


MedicalMet is practice management software for allied health practitioners. You can use it to easily and securely manage your daily appointments, treatment notes, payments, and much more! Here is more detail on MedicalMet’s features to give you a better idea of what we offer.

We don’t have a native app for MedicalMet system, but MedicalMet is mobile-friendly. You can even add a shortcut to your device’s home screen so it will function very much like an app, with a tap to launch!
But we have mobile app for your patients, they can download MedicalMet app and keep track of their visits, collect vouchers, book appointments and do payment for appointments.

MedicalMet headquarter is in Kuala Lumpur, Malaysia. We have offices in Indonesia, Philippines and Hong Kong.
Our software is hosted in multiple data centers in Malaysia, Singapore, Hong Kong and Japan.


Receptionist licenses (and other admin user licenses) are free and unlimited!

Pricing & Support

MedicalMet is priced either as a yearly subscription, based on the number of practitioners who will be using your account. Here’s more information about our pricing plans.

There’s no charge for administrative user licenses, and you can add and remove users at any time!

There are no hidden fees when it comes to using MedicalMet. Our yearly subscription pricing is based on the number of practitioners you have in your practice.

Receptionist licenses (and other admin user licenses) are free and unlimited!