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AI chatbots let clinics answer routine patient questions, share operating hours and prices, and book or reschedule appointments over WhatsApp around the clock. The strongest systems understand natural language, draw answers from the clinic's own information, and hand the chat to a human receptionist when a question needs one — so patients get instant replies without losing the personal touch.
MedicalMet offers this through its CommuChat integration — an AI front desk that answers enquiries and takes bookings automatically, then escalates to your staff when a case needs a person. It works alongside MedicalMet's WhatsApp reminders and marketing, so one thread covers booking, confirmation, and follow-up. Learn more at medicalmet.com/integrations/commuchat.