We are excited to share a roundup of all the major features MedicalMet launched throughout 2023, developed based on feedback from our growing community of healthcare providers.
1. WhatsApp Appointment Reminder
MedicalMet introduced WhatsApp messaging capabilities, enabling clinics to send customized appointment notifications and promotional communications directly to patients — dramatically reducing no-shows.
2. Customer Loyalty Programme
A rewards system featuring point accumulation, voucher redemption, and tiered pricing options. Clients earn points through purchases and access benefits via the mobile application.
3. Mobile App
A dedicated patient application providing access to package information, point balances, appointment scheduling, voucher management, and redemption functionalities — all in one place.
4. New Dashboard Look
A full dashboard redesign delivers improved usability and performance enhancements, with 24-hour technical assistance to support the transition.
5. Patient Registration via IC Scan
Walk-in client registration is now streamlined through IC scanning via the mobile application, significantly reducing check-in delays and manual data entry.
6. Online Payment for Online Booking
Clients can now schedule appointments with advance payment capabilities, receiving automated email receipts upon successful transactions.
System Upgrade
MedicalMet's infrastructure was modernized in 2023 with ongoing maintenance commitments to ensure reliability and performance.
Eddy Goh
CTO, MedicalMet
