Product Update — May 2026: Shareable Patient Questionnaires & a Faster Platform

MedicalMet's May 2026 update introduces shareable patient intake questionnaires with ready-made templates. Send patients a link before their visit, let them fill in their history at home, and your doctor walks into the room already knowing what to prepare. This release also ships a major platform upgrade for speed, security, and stability, a rebuilt email system that lands reliably in Outlook and Yahoo inboxes, improvements for veterinary clinics, and a long list of performance fixes. Here is what changed in May.

What Is a Patient Intake Questionnaire?

A patient intake questionnaire is a short form a patient completes before their appointment — medical history, symptoms, allergies, consent, and anything else your practice needs up front. This month, MedicalMet lets you build one from a template and share it with patients as a link. The patient fills it in on their own phone, and the answers flow straight into their patient record.

The payoff is preparation. When a patient answers your questions the night before, your doctor can review the history and get related treatment ready in advance — instead of spending the first ten minutes of every consult gathering basics. That is faster visits, calmer waiting rooms, and better first impressions.

There is a quieter benefit too. Every field a patient completes before arriving is one your front desk does not have to key in at check-in. That trims the queue at the counter, cuts transcription errors, and frees your team to focus on the people in front of them instead of a clipboard. For a busy clinic, those saved minutes add up across every patient, every day — and the information arrives typed by the patient, so there is no guessing at handwriting or chasing missing details after the fact.

How Shareable Questionnaire Links Work

1. Pick a template — start from a ready-made questionnaire and tweak the questions to match your specialty.
2. Share the link — send it to the patient over WhatsApp, SMS, or email, before their appointment.
3. Patient fills it in — they answer on their own device, in their own time, no login required.
4. Doctor prepares — the responses sit in the patient record, so your practitioner reads ahead and readies the right treatment.

Why Is MedicalMet Faster and More Secure This Month?

Behind the scenes, we completed a major upgrade to the foundation MedicalMet runs on. Without getting technical, this is the layer that everything else sits on top of — so upgrading it makes the whole platform quicker, safer, and steadier under load.

You should feel it in three ways: pages that load faster, stronger protection for your patient data, and fewer hiccups when your clinic is at its busiest. Security is not a feature you see, but it is the one that matters most when you hold thousands of patient records — you can read how we protect them on our security page. This upgrade keeps that foundation modern.

Why Do Clinic Emails Land in Spam — and How We Fixed It

Appointment confirmations, receipts, and reminders are worthless if they land in spam. Outlook and Yahoo have become especially strict, and a lot of legitimate clinic email quietly ends up in the junk folder — the patient never sees it, and you get a no-show you cannot explain.

This month we completed a major upgrade to our email infrastructure to fix exactly that. The result is stronger deliverability — more of your automated emails reach the inbox, especially at Outlook and Yahoo addresses. Better inbox placement means patients actually read their confirmations, which means fewer missed appointments and fewer "I never got the email" phone calls.

“An appointment reminder that lands in spam is not a reminder. Deliverability is quiet, unglamorous work — and it is one of the highest-return things clinic software can get right.”

— MedicalMet Team

Better Tools for Veterinary Clinics

Veterinary practices run differently from human clinics — multiple pets per owner, species-specific records, and their own billing quirks. In May, we shipped a round of improvements aimed at the way veterinary clinics actually work, so vets and their front desk spend less time fighting the software and more time with animals and owners.

Think about the everyday realities: one owner with three pets, a dog and a cat that need very different records, vaccination schedules tracked per animal, and a single invoice that spans a whole household. May's refinements sharpen how MedicalMet handles these cases, so nothing gets logged against the wrong pet and no reminder slips through. If you run a vet practice, these improvements landed automatically — nothing to install and nothing to configure.

Performance Fixes: Faster Notes, Booking, Search & Reports

The biggest fix this month was a lag that hit long treatment notes. When a note carried more than 100 fields, typing could crawl — a real problem for detailed, hands-on practitioners. That is resolved: treatment notes now stay fast no matter how many fields you add.

We also tuned performance across the parts of MedicalMet your team uses most:

• Commission packages — faster, more reliable calculation on commission plans tied to packages, so payouts add up correctly.
• Online booking — a snappier online booking flow that holds up when patients book in bursts.
• Search — quicker results when you look up patients, products, or records across the system.
• Appointments — smoother calendar performance on busy appointment books.
• Package usage — more accurate tracking of package sessions as they are redeemed.
• Reports — faster reports that load without the wait, even over long date ranges.

None of these are flashy on their own. Together, they clear out the small frustrations that slow a clinic down on a packed Saturday — and they reached all 3,000+ healthcare professionals who use MedicalMet across Malaysia, Singapore, Brunei, the Philippines, Thailand, and Vietnam automatically, with no downloads and no downtime.