Appointment Waitlist
Every cancelled slot filled. Automatically.
Cancellations and reschedules are inevitable — but empty slots don't have to be. MedicalMet's Appointment Waitlist lets your front desk place patients on a smart, prioritised waitlist when no suitable slots are available. Each waitlist entry captures the patient's preferred practitioner, appointment type, urgency level (urgent, normal, or outside-business-hours-only), and day availability preferences (e.g., Mondays and Tuesdays only). When a slot opens up due to a cancellation or reschedule, the system automatically surfaces the best-matching waitlisted patients — ranked by urgency and preference fit. Your front desk simply picks the top match and books them in, turning lost revenue into recovered appointments in seconds.
Slot Available — Dr. Chen, 10:30 AM
2 waitlisted patients match this slot
Waitlist
3 patientsWhy clinics choose Appointment Waitlist
When your calendar is full, patients join a smart waitlist. As cancellations open up, MedicalMet auto-matches waitlisted patients by practitioner, appointment type, and preferred time — eliminating manual comparison.
Auto-Matching Engine
When a slot opens, the system instantly identifies waitlisted patients matching the practitioner, appointment type, time range, and day preferences — no manual scanning required.
Urgency Flags
Prioritise patients with urgent needs. Flag entries as Urgent, Normal, or Outside-Business-Hours-Only so the most critical cases are filled first.
Day & Time Preferences
Patients specify which days they are available (e.g., Monday and Tuesday only) and preferred time windows, so matches respect real-world scheduling constraints.
Branch & Type Filtering
Waitlists are scoped per branch and appointment type, ensuring patients are only matched to relevant openings at the right location.
How it works
Get started in minutes, not months.
Add to Waitlist
When no slots are available, add the patient to the waitlist with their preferred practitioner, appointment type, urgency level, and day availability.
Slot Opens Up
When a cancellation or reschedule frees a slot, the system automatically scans the waitlist and surfaces matching patients ranked by urgency and preference fit.
Book Instantly
Your front desk reviews the top matches, selects the best candidate, and books them into the open slot with one click.
Ideal use cases
High-demand specialist clinics with weeks-long booking lead times
Aesthetic practices where cancellations mean significant revenue loss
Multi-branch operations that need to fill slots across different locations
Related features
Appointment Waitlist integrates seamlessly with these modules.
Ready to try Appointment Waitlist?
Schedule a free demo and see how Appointment Waitlist can transform your clinic operations.
No credit card required. Free 30-day trial after demo.