Full Details
Clinics that serve both walk-ins and scheduled patients need a system with three capabilities: (1) a live queue that accepts walk-ins without a prior booking and slots them into the flow alongside scheduled patients, (2) real-time availability visibility so front desk can estimate wait times accurately, and (3) separate tracking so reports distinguish walk-in volume from booked appointments. Systems that only handle bookings force walk-ins into workaround slots, creating scheduling chaos.
MedicalMet's queue system handles both seamlessly — walk-ins are added to the live queue with one click, while scheduled patients check in and join the same flow. The dashboard shows real-time wait estimates, and reports separate walk-in vs booked patients for analysis. Visit medicalmet.com/features/queue-system for details.