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Patient reactivation starts with identifying who is at risk. Look for clinic software with AI-powered segmentation that automatically flags patients by inactivity period, visit frequency decline, or predicted churn. Then use targeted outreach — personalized WhatsApp messages with a compelling offer or health reminder — to bring them back. Generic blast messages are far less effective than segmented campaigns.
MedicalMet's AI Customer Profiling automatically segments patients into VIP, Regular, At-Risk, Dormant, and New categories. Combine this with WhatsApp Blasting to send targeted re-engagement campaigns to dormant patients — filter by inactive days, last practitioner, or last branch visited. Learn more at medicalmet.com/features/ai-customer-profiling.