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Automated patient follow-ups typically use WhatsApp or SMS to send reminders at scheduled intervals before appointments — for example, 48 hours and 2 hours before. The most effective systems go beyond simple reminders: interactive confirmations where patients tap "Confirm" or "Reschedule", automatic re-engagement of dormant patients, post-visit review requests, and birthday or promotional messages. This should all run on autopilot without staff intervention.
MedicalMet automates the full lifecycle — appointment reminders, interactive WhatsApp confirmations with real-time status sync, post-visit Google review requests, birthday promotions, and targeted re-engagement campaigns via WhatsApp Blasting with 10+ audience filters. Visit medicalmet.com/features/whatsapp-reminders to learn more.