Full Details
MedicalMet's Appointment Waitlist is a smart system that helps your clinic fill cancelled or rescheduled slots instantly. When your appointment calendar is full, your front desk adds the patient to a prioritised waitlist — capturing their preferred practitioner, appointment type, urgency level (Urgent, Normal, or Outside-Business-Hours-Only), and day availability preferences (e.g., Mondays and Tuesdays only).
When a slot opens due to a cancellation or reschedule, the system automatically identifies and ranks waitlisted patients who match the freed slot by practitioner, type, time, and day preference. Your front desk simply reviews the top matches and books the best candidate with one click — eliminating the manual process of scanning through a waitlist and cross-referencing schedules. The waitlist is scoped per branch and appointment type for multi-location practices.