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Patient churn — patients who stop returning — costs clinics far more than acquiring new patients. Clinic software fights churn through five mechanisms: (1) automated follow-up reminders that keep patients on their treatment plans, (2) loyalty programs that reward repeat visits with points and discounts, (3) a patient mobile app that keeps your clinic accessible and top-of-mind, (4) re-engagement campaigns targeting patients who have not visited recently, and (5) satisfaction tracking through automated post-visit review requests that flag unhappy patients before they leave.
MedicalMet includes all five — WhatsApp follow-ups, a built-in loyalty program with referral bonuses, a free patient mobile app, WhatsApp Blasting for re-engagement, and automated Google review requests. Together, these features keep patients engaged throughout their lifecycle. Visit medicalmet.com/features/customer-loyalty-program for details.