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Yes. MedicalMet's Appointment Waitlist supports three urgency levels to help your front desk prioritise slot allocation: Urgent (for patients who need to be seen as soon as possible), Normal (standard priority), and Outside-Business-Hours-Only (for patients who can only attend during specific non-peak windows).
When a cancelled slot becomes available, the auto-matching engine ranks matching patients by urgency first, then by preference fit. This ensures that the most critical cases are always offered open slots before lower-priority entries — without your team needing to manually sort or compare.