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Surabaya, Indonesia

Clinic Management Software in Surabaya

MedicalMet helps Surabaya clinics modernise with AI treatment notes, cloud-based scheduling, and patient management โ€” built for Indonesia's second-largest city.

5.0โ€” trusted by 3,000+ healthcare professionals

Healthcare in Surabaya

MedicalMet is an AI-powered clinic management software used by healthcare practices in Surabaya, Indonesia. It includes appointment scheduling, AI treatment notes, billing, and WhatsApp patient engagement โ€” all in one cloud-based platform trusted by 3,000+ healthcare professionals across Southeast Asia.

Last updated: May 2026

Surabaya is Indonesia's second-largest city and the healthcare hub of East Java, serving millions of patients across the greater metropolitan area. The city has a growing private clinic sector with GP practices, dental clinics, and specialist centres expanding rapidly alongside the region's economic growth. Many Surabaya clinics are transitioning from paper-based systems to digital platforms, making user-friendly onboarding and Bahasa Indonesia support essential requirements for clinic software adoption.

Surabaya at a Glance

Key healthcare market figures for Surabaya.

10M+
Surabaya metro population
Source: BPS 2024
41M+
East Java population
Source: BPS 2024
#2
2nd largest city in Indonesia
Source: BPS

Industries We Serve in Surabaya

MedicalMet supports 12+ healthcare verticals with industry-specific workflows, templates, and compliance features.

Key Features for Surabaya Clinics

32+ features designed for healthcare practices โ€” from AI-powered treatment notes to automated billing and patient engagement.

Built for Indonesia

Bahasa Indonesia support & local market readiness

MedicalMet is ready for the Indonesian healthcare market with Bahasa Indonesia language support, cloud-based access across the archipelago, and features designed for high-volume clinics. From GP practices to aesthetic centres, MedicalMet helps Indonesian clinics modernise operations and improve patient engagement.

  • Bahasa Indonesia interface support
  • BPJS Kesehatan integration readiness
  • Cloud-based โ€” accessible across Indonesia
  • WhatsApp patient communication
  • Multi-currency billing support

How to Get Started in Surabaya

Most Surabaya clinics are fully live on MedicalMet within 1โ€“2 weeks. Here is the typical 5-step onboarding path.

  1. 1

    Schedule a free demo

    Book a 30-minute live demo tailored to your Surabaya clinic's specialty, patient volume, and workflow.

  2. 2

    Configure your clinic

    Our team sets up your appointments, services, billing, and user accounts based on how your clinic operates today.

  3. 3

    Migrate existing data

    We help transfer patient records, appointment history, and billing data from your current system or spreadsheets.

  4. 4

    Train your team

    Hands-on onboarding for receptionists, practitioners, and managers โ€” both online and in-person where available in Surabaya.

  5. 5

    Go live and grow

    Launch with confidence. Our support team monitors your first weeks and helps you adopt advanced features as you scale.

What Healthcare Professionals Say

5.0across 3,000+ healthcare professionals
โ€œMedicalMet has been the ultimate game changer in patient scheduling and data management of our clinic chain. We never feel like it's a subscription, it's more like a growth partner who always stands for us. They are very prompt in response as we rely on it for bit to bit data management of our clinics with them, that gives a sense of security as we know we have their back. Kudos Team for MedicalMet Efficiency in Data Management!โ€
Dr Sana
Doctor, PhysioCare Rehab Sdn Bhd
โ€œI have been using MedicalMet for the past 5 months, and it is by far the most comprehensive and user-friendly clinic management software I have come across. The system is well designed and continues to evolve, showing that the team truly listens to the needs of healthcare practitioners. I would also like to commend Mr. Wang, who has been extremely responsive and attentive throughout the process. He has always tried his best to accommodate my requests and provide timely support whenever needed. I am very satisfied with his service. What stands out about MedicalMet is that it is a platform that grows together with its clients, continuously improving and adapting to the real needs of clinics. A big thank you to the MedicalMet team for the incredible work they have done. I wish them continued success, and I would definitely recommend MedicalMet to all private healthcare practitioners looking for a reliable clinic management solution.โ€
Calvin Teo
Director, Synergist Physiotherapy
โ€œMedicalMet overall is a good, user friendly appointment system. And to top that, the team is very responsive, efficient and supportive in answering our queries and continuously trying to make improvements to their system, which makes it a better experience!โ€
Goh Shian Li
Director and Chiropractor, Sage Chiropractic and Alexander Technique Centre Penang

Frequently Asked Questions

MedicalMet in Other Indonesia Cities

Explore how MedicalMet supports clinics across Indonesia.

Ready to Transform Your Surabaya Clinic?

Join 3,000+ healthcare professionals across Southeast Asia using MedicalMet to save time, grow revenue, and stay compliant.

Schedule a Demo